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Sherman Alexie's avatar

Grabbing bags is an utterly reflexive move, isn't it? It's not a conscious decision to disobey the rules. It's our "stuff." We're trained to guard our stuff, especially while traveling. I'm quite positive that I'd leave my stuff behind but I can't be sure unless I'm placed in that horrific position. I hope I'm never in that position.

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Melissa Sandfort's avatar

In a world where airlines don’t give a shit about lost bags in regular operations, airlines are training people to expect they will lose their baggage in an emergency.

Root cause solution?

Six sigma operation protocols for lost baggage.

Prove to me you give a shit in daily operations and then I will TRUST you to get my bags back to me after an emergency.

This is a trust issue.

Six sigma is a trust solution.

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